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IN​ Balance​ Spa​ by Novotel

Forum Building, 94 Popular Rd, Ban mai, Pak Kret, Nonthaburi 11120

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It is such a relaxing treatment.

- Jetwathit

- Arunee

- Ploy

InBalance Spa by Novotel can be a unique experience. Guests in search of muscle tension relief from stress or fatigue can trust our skilful therapist to restore a feeling of relaxation. Our therapists are trained to give a sense of harmony to your body, mind and soul in just one treatment. A professional massage and spa experience is a real treat at IMPACT. Visitors often forget that IMPACT is also home to a massive sports complex, boasting a sports club, tennis courts and an Olympic swimming pool. And what better way to relax after a good work out than with a spa or massage.

 

Conditions 

• You are encouraged to arrive 15 minutes prior to your appointment in order to change,

and relax. Please be advised that late arrivals will result in a reduction of treatment time.

• To schedule an appointment for the perfect treatment, please speak with our Spa

reception team who will guide you to the right choice. We would encourage you to

advance reserve prior to your arrival. Please be advised that a credit card number is

required for making a reservation.

• Our spa environment is one of relaxation and tranquility. We respectfully request

that all visitors keep noise to a minimum. Please turn off your mobile phones or other

handheld devices.

• Kindly advise us of any health conditions, allergies, injuries, high blood pressure, heart

conditions, are pregnant or have any other medical complications. Guests who do are

advised to consult their doctors before signing up for any spa services.

• A 24-hour cancellation notice is required to help us re-schedule your appointment,

subject to availability. Any cancellation with less than 4 hours’ notice will incur a 50%

cancellation fee. Full charges will be imposed for a “no-show”. We will try to remind you

by personal phone call of your upcoming appointment.

We recommend that no jewelry be worn at the spa. The management and staff accept no

responsibility for the loss of money or valuables of any kind brought into the spa premises.

Terms & Conditions:

• All purchases and treatments cannot be amended.

• These vouchers cannot be used with other promotions.

• Show your voucher from email or GoWabi app for verification

• Appointment has to be booked in advance. The shop contact details will be available in your “GoWabi’s Booking Confirmation email or My Booking page”

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Featured Services

Hot Stone Massage
This specialty massage uses various sizes of basalt stone, massage techniques to relax the whole body. The therapist's movements loosen the muscles releases stress to instill a deep sense of relaxation, balance and stimulates energy flow.
This specialty massage uses various sizes of basalt stone, massage techniques to relax the whole body. The therapist's movements loosen the muscles releases stress to instill a deep sense of relaxation, balance and stimulates energy flow.
This specialty massage uses various sizes of basalt stone, massage techniques to relax the whole body. The therapist's movements loosen the muscles releases stress to instill a deep sense of relaxation, balance and stimulates energy flow.
This specialty massage uses various sizes of basalt stone, massage techniques to relax the whole body. The therapist's movements loosen the muscles releases stress to instill a deep sense of relaxation, balance and stimulates energy flow.
Head, Back & Shoulder Massage
A perfect introductory massage or for those who are stressed and short on time. Focusing on the back, neck and shoulders, this massage uses oil and combination techniques to relax this particularly tension area.
A perfect introductory massage or for those who are stressed and short on time. Focusing on the back, neck and shoulders, this massage uses oil and combination techniques to relax this particularly tension area.
Aromatherapy Massage
Based on classic Swedish technique, this therapeutic massage uses soothing hand movement to work into muscle and soft tissue to induce relief from stress and tension of Mind and Body. Essential oils will be adapted to each individual’s specific needs and pressure can be varied to optimize your comfort.
Based on classic Swedish technique, this therapeutic massage uses soothing hand movement to work into muscle and soft tissue to induce relief from stress and tension of Mind and Body. Essential oils will be adapted to each individual’s specific needs and pressure can be varied to optimize your comfort.
Based on classic Swedish technique, this therapeutic massage uses soothing hand movement to work into muscle and soft tissue to induce relief from stress and tension of Mind and Body. Essential oils will be adapted to each individual’s specific needs and pressure can be varied to optimize your comfort.
Body Massage
The Unique Classic Oil massage is adapted from the Swedish massage combined with Aromatherapy and Traditional Thai Massage. To create a sense of wellbeing by increasing blood circulation, lymphatic drainage, improving muscle tone, skin tone and total relaxation. Choose your oil from our quality blends to suit the needs of your mind and body.
The Unique Classic Oil massage is adapted from the Swedish massage combined with Aromatherapy and Traditional Thai Massage. To create a sense of wellbeing by increasing blood circulation, lymphatic drainage, improving muscle tone, skin tone and total relaxation. Choose your oil from our quality blends to suit the needs of your mind and body.
The Unique Classic Oil massage is adapted from the Swedish massage combined with Aromatherapy and Traditional Thai Massage. To create a sense of wellbeing by increasing blood circulation, lymphatic drainage, improving muscle tone, skin tone and total relaxation. Choose your oil from our quality blends to suit the needs of your mind and body.
Sport Massage
This massage is perfect after a day’s activities and for those wanting more concentration on tension relief in a particular area of their back or body. Sports Massage will help alleviate the likelihood of muscle injury and/ or cramp. This massage will vary according to your particular need.
This massage is perfect after a day’s activities and for those wanting more concentration on tension relief in a particular area of their back or body. Sports Massage will help alleviate the likelihood of muscle injury and/ or cramp. This massage will vary according to your particular need.
This massage is perfect after a day’s activities and for those wanting more concentration on tension relief in a particular area of their back or body. Sports Massage will help alleviate the likelihood of muscle injury and/ or cramp. This massage will vary according to your particular need.
This massage is perfect after a day’s activities and for those wanting more concentration on tension relief in a particular area of their back or body. Sports Massage will help alleviate the likelihood of muscle injury and/ or cramp. This massage will vary according to your particular need.
Head Massage
This luxurious, nurturing massage technique uses pure warm coconut oils combined with Ayurveda techniques. With the addition of a vitamin and mineral rich hair and scalp, you will achieve supreme relaxation and noticeable health restoration to your hair. This massage is excellent for insomnia and chronic headaches. 
This luxurious, nurturing massage technique uses pure warm coconut oils combined with Ayurveda techniques. With the addition of a vitamin and mineral rich hair and scalp, you will achieve supreme relaxation and noticeable health restoration to your hair. This massage is excellent for insomnia and chronic headaches. 
This luxurious, nurturing massage technique uses pure warm coconut oils combined with Ayurveda techniques. With the addition of a vitamin and mineral rich hair and scalp, you will achieve supreme relaxation and noticeable health restoration to your hair. This massage is excellent for insomnia and chronic headaches. 
This luxurious, nurturing massage technique uses pure warm coconut oils combined with Ayurveda techniques. With the addition of a vitamin and mineral rich hair and scalp, you will achieve supreme relaxation and noticeable health restoration to your hair. This massage is excellent for insomnia and chronic headaches. 
Body Scrub
Body Scrub Relax and spoil yourself and leave your skin soft and supple. They allow your skin to absorb moisturizer better. By doing dead skin cell buildup, any moisturizer applied afterward will soak into the skin more thoroughly.They unclog pores and prevent ingrown hairs. By regularly using a body scrub, you’ll unclog your pores, which can prevent razor bumps and ingrown hairs.They leave your skin smoother and more even. When dry skin isn’t removed, it makes the skin rough to the touch and has a dull, cracked texture and appearance. By removing the dead, dry cells, you should have smoother and more even skin.

Aromatherapy oil massage is another very effective aroma therapy with the purpose of balancing the body, mind and emotions with the properties of each essential oil. The aroma oil is absorbed through the skin through the massage process. The nose smells of essential oils, resulting in mood. and feeling more relaxed.

Facial skin care and nourishment through various steps and methods to maintain facial skin health and improve the skin's appearance. There are many types of Facial Treatment, depending on skin problems and desired results. This may include cleaning the skin. Exfoliation of skin cells Moisturizing, skin tightening, reducing wrinkles and treatment of other skin problems

Helps nourish the skin, and stimulates the exfoliation of skin cells and has a healing effect, helping to relax and relieve tension. As for soaking in Himalayan salt water that is high in minerals, The body will release toxins which will make you feel relaxed. Relieves fatigue and helps solve various skin diseases, reduces acne, rashes, and moisturizes the skin.
Body Scrub Relax and spoil yourself and leave your skin soft and supple. They allow your skin to absorb moisturizer better. By doing dead skin cell buildup, any moisturizer applied afterward will soak into the skin more thoroughly.They unclog pores and prevent ingrown hairs. By regularly using a body scrub, you’ll unclog your pores, which can prevent razor bumps and ingrown hairs.They leave your skin smoother and more even. When dry skin isn’t removed, it makes the skin rough to the touch and has a dull, cracked texture and appearance. By removing the dead, dry cells, you should have smoother and more even skin.

Aromatherapy oil massage is another very effective aroma therapy with the purpose of balancing the body, mind and emotions with the properties of each essential oil. The aroma oil is absorbed through the skin through the massage process. The nose smells of essential oils, resulting in mood. and feeling more relaxed.

Facial skin care and nourishment through various steps and methods to maintain facial skin health and improve the skin's appearance. There are many types of Facial Treatment, depending on skin problems and desired results. This may include cleaning the skin. Exfoliation of skin cells Moisturizing, skin tightening, reducing wrinkles and treatment of other skin problems

Helps nourish the skin, and stimulates the exfoliation of skin cells and has a healing effect, helping to relax and relieve tension. As for soaking in Himalayan salt water that is high in minerals, The body will release toxins which will make you feel relaxed. Relieves fatigue and helps solve various skin diseases, reduces acne, rashes, and moisturizes the skin.
Body Scrub Relax and spoil yourself and leave your skin soft and supple. They allow your skin to absorb moisturizer better. By doing dead skin cell buildup, any moisturizer applied afterward will soak into the skin more thoroughly.They unclog pores and prevent ingrown hairs. By regularly using a body scrub, you’ll unclog your pores, which can prevent razor bumps and ingrown hairs.They leave your skin smoother and more even. When dry skin isn’t removed, it makes the skin rough to the touch and has a dull, cracked texture and appearance. By removing the dead, dry cells, you should have smoother and more even skin.

Aromatherapy oil massage is another very effective aroma therapy with the purpose of balancing the body, mind and emotions with the properties of each essential oil. The aroma oil is absorbed through the skin through the massage process. The nose smells of essential oils, resulting in mood. and feeling more relaxed.

Facial skin care and nourishment through various steps and methods to maintain facial skin health and improve the skin's appearance. There are many types of Facial Treatment, depending on skin problems and desired results. This may include cleaning the skin. Exfoliation of skin cells Moisturizing, skin tightening, reducing wrinkles and treatment of other skin problems

Helps nourish the skin, and stimulates the exfoliation of skin cells and has a healing effect, helping to relax and relieve tension. As for soaking in Himalayan salt water that is high in minerals, The body will release toxins which will make you feel relaxed. Relieves fatigue and helps solve various skin diseases, reduces acne, rashes, and moisturizes the skin.
Body Scrub Relax and spoil yourself and leave your skin soft and supple. They allow your skin to absorb moisturizer better. By doing dead skin cell buildup, any moisturizer applied afterward will soak into the skin more thoroughly.They unclog pores and prevent ingrown hairs. By regularly using a body scrub, you’ll unclog your pores, which can prevent razor bumps and ingrown hairs.They leave your skin smoother and more even. When dry skin isn’t removed, it makes the skin rough to the touch and has a dull, cracked texture and appearance. By removing the dead, dry cells, you should have smoother and more even skin.

Aromatherapy oil massage is another very effective aroma therapy with the purpose of balancing the body, mind and emotions with the properties of each essential oil. The aroma oil is absorbed through the skin through the massage process. The nose smells of essential oils, resulting in mood. and feeling more relaxed.

Facial skin care and nourishment through various steps and methods to maintain facial skin health and improve the skin's appearance. There are many types of Facial Treatment, depending on skin problems and desired results. This may include cleaning the skin. Exfoliation of skin cells Moisturizing, skin tightening, reducing wrinkles and treatment of other skin problems

Helps nourish the skin, and stimulates the exfoliation of skin cells and has a healing effect, helping to relax and relieve tension. As for soaking in Himalayan salt water that is high in minerals, The body will release toxins which will make you feel relaxed. Relieves fatigue and helps solve various skin diseases, reduces acne, rashes, and moisturizes the skin.
Body Scrub Relax and spoil yourself and leave your skin soft and supple. They allow your skin to absorb moisturizer better. By doing dead skin cell buildup, any moisturizer applied afterward will soak into the skin more thoroughly.They unclog pores and prevent ingrown hairs. By regularly using a body scrub, you’ll unclog your pores, which can prevent razor bumps and ingrown hairs.They leave your skin smoother and more even. When dry skin isn’t removed, it makes the skin rough to the touch and has a dull, cracked texture and appearance. By removing the dead, dry cells, you should have smoother and more even skin.

Aromatherapy oil massage is another very effective aroma therapy with the purpose of balancing the body, mind and emotions with the properties of each essential oil. The aroma oil is absorbed through the skin through the massage process. The nose smells of essential oils, resulting in mood. and feeling more relaxed.

Facial skin care and nourishment through various steps and methods to maintain facial skin health and improve the skin's appearance. There are many types of Facial Treatment, depending on skin problems and desired results. This may include cleaning the skin. Exfoliation of skin cells Moisturizing, skin tightening, reducing wrinkles and treatment of other skin problems
Body Scrub Relax and spoil yourself and leave your skin soft and supple. They allow your skin to absorb moisturizer better. By doing dead skin cell buildup, any moisturizer applied afterward will soak into the skin more thoroughly.They unclog pores and prevent ingrown hairs. By regularly using a body scrub, you’ll unclog your pores, which can prevent razor bumps and ingrown hairs.They leave your skin smoother and more even. When dry skin isn’t removed, it makes the skin rough to the touch and has a dull, cracked texture and appearance. By removing the dead, dry cells, you should have smoother and more even skin.

Aromatherapy oil massage is another very effective aroma therapy with the purpose of balancing the body, mind and emotions with the properties of each essential oil. The aroma oil is absorbed through the skin through the massage process. The nose smells of essential oils, resulting in mood. and feeling more relaxed.

Facial skin care and nourishment through various steps and methods to maintain facial skin health and improve the skin's appearance. There are many types of Facial Treatment, depending on skin problems and desired results. This may include cleaning the skin. Exfoliation of skin cells Moisturizing, skin tightening, reducing wrinkles and treatment of other skin problems
Body Scrub Relax and spoil yourself and leave your skin soft and supple. They allow your skin to absorb moisturizer better. By doing dead skin cell buildup, any moisturizer applied afterward will soak into the skin more thoroughly.They unclog pores and prevent ingrown hairs. By regularly using a body scrub, you’ll unclog your pores, which can prevent razor bumps and ingrown hairs.They leave your skin smoother and more even. When dry skin isn’t removed, it makes the skin rough to the touch and has a dull, cracked texture and appearance. By removing the dead, dry cells, you should have smoother and more even skin.

Aromatherapy oil massage is another very effective aroma therapy with the purpose of balancing the body, mind and emotions with the properties of each essential oil. The aroma oil is absorbed through the skin through the massage process. The nose smells of essential oils, resulting in mood. and feeling more relaxed.

Facial skin care and nourishment through various steps and methods to maintain facial skin health and improve the skin's appearance. There are many types of Facial Treatment, depending on skin problems and desired results. This may include cleaning the skin. Exfoliation of skin cells Moisturizing, skin tightening, reducing wrinkles and treatment of other skin problems
Body Scrub Relax and spoil yourself and leave your skin soft and supple. They allow your skin to absorb moisturizer better. By doing dead skin cell buildup, any moisturizer applied afterward will soak into the skin more thoroughly.They unclog pores and prevent ingrown hairs. By regularly using a body scrub, you’ll unclog your pores, which can prevent razor bumps and ingrown hairs.They leave your skin smoother and more even. When dry skin isn’t removed, it makes the skin rough to the touch and has a dull, cracked texture and appearance. By removing the dead, dry cells, you should have smoother and more even skin.

Aromatherapy oil massage is another very effective aroma therapy with the purpose of balancing the body, mind and emotions with the properties of each essential oil. The aroma oil is absorbed through the skin through the massage process. The nose smells of essential oils, resulting in mood. and feeling more relaxed.

Facial skin care and nourishment through various steps and methods to maintain facial skin health and improve the skin's appearance. There are many types of Facial Treatment, depending on skin problems and desired results. This may include cleaning the skin. Exfoliation of skin cells Moisturizing, skin tightening, reducing wrinkles and treatment of other skin problems
Body Scrub Relax and spoil yourself and leave your skin soft and supple. They allow your skin to absorb moisturizer better. By doing dead skin cell buildup, any moisturizer applied afterward will soak into the skin more thoroughly.They unclog pores and prevent ingrown hairs. By regularly using a body scrub, you’ll unclog your pores, which can prevent razor bumps and ingrown hairs.They leave your skin smoother and more even. When dry skin isn’t removed, it makes the skin rough to the touch and has a dull, cracked texture and appearance. By removing the dead, dry cells, you should have smoother and more even skin.

Aromatherapy oil massage is another very effective aroma therapy with the purpose of balancing the body, mind and emotions with the properties of each essential oil. The aroma oil is absorbed through the skin through the massage process. The nose smells of essential oils, resulting in mood. and feeling more relaxed.
Body Scrub Relax and spoil yourself and leave your skin soft and supple. They allow your skin to absorb moisturizer better. By doing dead skin cell buildup, any moisturizer applied afterward will soak into the skin more thoroughly.They unclog pores and prevent ingrown hairs. By regularly using a body scrub, you’ll unclog your pores, which can prevent razor bumps and ingrown hairs.They leave your skin smoother and more even. When dry skin isn’t removed, it makes the skin rough to the touch and has a dull, cracked texture and appearance. By removing the dead, dry cells, you should have smoother and more even skin.

Aromatherapy oil massage is another very effective aroma therapy with the purpose of balancing the body, mind and emotions with the properties of each essential oil. The aroma oil is absorbed through the skin through the massage process. The nose smells of essential oils, resulting in mood. and feeling more relaxed.
Body Scrub Relax and spoil yourself and leave your skin soft and supple. They allow your skin to absorb moisturizer better. By doing dead skin cell buildup, any moisturizer applied afterward will soak into the skin more thoroughly.They unclog pores and prevent ingrown hairs. By regularly using a body scrub, you’ll unclog your pores, which can prevent razor bumps and ingrown hairs.They leave your skin smoother and more even. When dry skin isn’t removed, it makes the skin rough to the touch and has a dull, cracked texture and appearance. By removing the dead, dry cells, you should have smoother and more even skin.

Aromatherapy oil massage is another very effective aroma therapy with the purpose of balancing the body, mind and emotions with the properties of each essential oil. The aroma oil is absorbed through the skin through the massage process. The nose smells of essential oils, resulting in mood. and feeling more relaxed.
Body Scrub Relax and spoil yourself and leave your skin soft and supple. They allow your skin to absorb moisturizer better. By doing dead skin cell buildup, any moisturizer applied afterward will soak into the skin more thoroughly.They unclog pores and prevent ingrown hairs. By regularly using a body scrub, you’ll unclog your pores, which can prevent razor bumps and ingrown hairs.They leave your skin smoother and more even. When dry skin isn’t removed, it makes the skin rough to the touch and has a dull, cracked texture and appearance. By removing the dead, dry cells, you should have smoother and more even skin.

Aromatherapy oil massage is another very effective aroma therapy with the purpose of balancing the body, mind and emotions with the properties of each essential oil. The aroma oil is absorbed through the skin through the massage process. The nose smells of essential oils, resulting in mood. and feeling more relaxed.
Hot Candle Massage

Massage by candle made of natural soybean fat. The oil is from burning when melting. It is used for massage to increase muscle relaxation and spiritual relaxation by the good smell of the oil.   

Massage by candle made of natural soybean fat. The oil is from burning when melting. It is used for massage to increase muscle relaxation and spiritual relaxation by the good smell of the oil.    

Spa Package

The Unique Classic Oil massage is adapted from the Swedish massage combined with Aromatherapy and Traditional Thai Massage. To create a sense of wellbeing by increasing blood circulation, lymphatic drainage, improving muscle tone, skin tone and total relaxation. Choose your oil from our quality blends to suit the needs of your mind and body.

The Unique Classic Oil massage is adapted from the Swedish massage combined with Aromatherapy and Traditional Thai Massage. To create a sense of wellbeing by increasing blood circulation, lymphatic drainage, improving muscle tone, skin tone and total relaxation. Choose your oil from our quality blends to suit the needs of your mind and body.

Venue rating

5.0


Ambience
Cleanliness
Staff
Value
How to get there

IN​ Balance​ Spa​ by Novotel
Forum Building, 94 Popular Rd, Ban mai, Pak Kret, Nonthaburi 11120

Click for phone number +66 028334768
Send Message

Mon 10:00 AM - 08:00 PM

Tue 10:00 AM - 08:00 PM

Wed 10:00 AM - 08:00 PM

Thu 10:00 AM - 08:00 PM

Fri 10:00 AM - 08:00 PM

Sat 10:00 AM - 08:00 PM

Sun 10:00 AM - 08:00 PM

REVIEWS (written by customers after their visit)
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Jetwathit

It is such a relaxing treatment.

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Posted 5 Days ago

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Arunee

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Posted 12 Days ago

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Ploy

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Posted 28 Days ago

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Ploy

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Posted 28 Days ago

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ปาฏิหาริย์

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Posted 31 Days ago

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Jetwathit

ประทับใจพี่เจียบนวดและบริการดีมากครับ

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Posted 40 Days ago

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Karn

การบริการต่างจากทุกครั้งที่เคยมา เช่น การแนะนำสครับหรือน้ำมันมาให้เลือกกลิ่น ไม่ได้มีพนักงานแนะนำหรือหยิบให้ทดลองดม ซึ่งครั้งก่อน ๆ มี สครับแล้วไปล้างตัว น้ำขังในห้องอาบน้ำ ท่อน่าจะตัน การสครับ/นวด ok ตามมาตรฐาน ยังชอบที่นี่อยู่

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Posted 51 Days ago

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Arunee

พี่พนักงานนวดดีมาก น้ำหนักมือดีมากค่ะ ❤️

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Posted 67 Days ago

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Arunee

พี่พนักงานน้ำหนักมือดีมาก นวดดีมากค่ะ ❤️

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Posted 67 Days ago

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Jetwathit

Good service and professional therapist

verify image Verified Reviews

Posted 71 Days ago

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Frequently Asked Questions

What are the recommended services and their prices at IN​ Balance​ Spa​ by Novotel?

The recommended services at IN​ Balance​ Spa​ by Novotel and their prices are:

De - Stress Back, Neck And Shoulder *Weekday Only* - Prices at ฿799

De - Stress Back, Neck And Shoulder - Prices at ฿999

Inbalance Signature Massage *Weekday Only* - Prices at ฿999

Aromatherapy Massage *Weekday Only* - Prices at ฿1,099

Mix and Match De - Stress Back, Neck and Shoulder 60 mins + Foot massage 30 mins - Prices at ฿1,700

Mix and Match De - Stress Back, Neck and Shoulder 60+ Foot massage 30 mins (couple ) - Prices at ฿3,400

What are the highest-reviewed and most popular services at IN​ Balance​ Spa​ by Novotel?

The highest-reviewed and most popular services at IN​ Balance​ Spa​ by Novotel and their prices are:

Indian Head Massage*Weekday Only* - Prices at ฿899

Inbalance Signature Massage *Weekday Only* - Prices at ฿999

Scrub 30 Mins + Aromatherapy Massage 60 Mins *Weekday Only* - Prices at ฿1,299

Scrub 30 Mins + Aromatherapy Massage 60 Mins + Facial 30 Mins + Bath 30 Mins *Weekday Only* - Prices at ฿2,800

Inbalance Signature Massage (Couple Package) *Weekday Only* - Prices at ฿1,699

Indian Head Massage - Prices at ฿1,000

Where is IN​ Balance​ Spa​ by Novotel located?

IN​ Balance​ Spa​ by Novotel is located at Forum Building, 94 Popular Rd, Ban mai, Pak Kret, Nonthaburi 11120

What are the operating hours of IN​ Balance​ Spa​ by Novotel?

IN​ Balance​ Spa​ by Novotel Operating Hours

MON - -

TUE - -

WED - -

THU - -

FRI - -

SAT - -

SUN - -

When does the voucher expire after purchase?

Generally, vouchers are valid for 60 days after purchase. However, some services may have different expiration periods, either shorter or longer. Please carefully check the expiration or validation terms for each service in the service details section.

How can I make an appointment or change my appointment date?

You can make or reschedule an appointment directly with the shop at least one day before your visit. The shop's contact information is available in your booking or voucher details after you make a purchase.

Can I cancel my booking?

In general, cancellations and refunds are available within 7 days of purchase as cashback refunds. However, some services may have different terms. Please carefully check the cancellation and refund policies for each service you wish to purchase.

What should I do if I am late?

You should aim to arrive at least 15 minutes before your appointment time. If you are late, it may cause a delay in your scheduled appointment. Arriving more than 15 minutes late could result in cancellation.

In case of a late arrival, please ensure you contact the shop directly to inform them of your delay. You can find the shop's contact information in your booking or voucher details after making a purchase.

What payment options are available for IN​ Balance​ Spa​ by Novotel ?

We offer a variety of payment options for your convenience. For online payment, you can pay using credit cards (Visa, MasterCard, American Express), debit cards, truemoney Wallet, ShopeePay, Rabbit LINE Pay, Alipay, Google Pay, Internet Banking and PromptPay. Please note that cash payments are not accepted at this shop.

Can I pay using an installment plan?

Installment plans are available for services valued at ฿3,000 or more. Look for the "0% Installment Available" text on each eligible service. The installment plan offers a maximum period of 6 months with 0% interest.

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